RUBA MOHAMED NOUR

Healthcare Professional | Patient Relations & Operations Specialist

Riyadh, KSA.

About

Highly skilled healthcare professional with a Bachelor of Dental Surgery, leveraging extensive clinical experience in patient care, administrative support, and operational coordination to excel as a Receptionist at Smart Clinic of Bupa CareConnect. Proven ability to manage patient interactions, streamline medical processes, and ensure compliance with healthcare policies, committed to delivering exceptional service and enhancing the overall patient experience.

Work

Al-Iman General Hospital

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Intern Dentist

Riyadh, Riyadh Province, KSA

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Summary

Managed patient logistics, emergency intake, and comprehensive post-operative care, ensuring seamless coordination and patient satisfaction within a high-volume hospital setting.

Highlights

Coordinated pre- and post-surgical patient logistics for various oral and maxillofacial procedures, ensuring seamless patient flow and optimal preparation for over 10 cases weekly.

Managed urgent patient intake for emergency dental cases, prioritizing care and efficiently relaying critical information to medical staff for immediate action.

Provided comprehensive patient support and follow-up, communicating detailed post-operative care instructions and managing inquiries related to wound care and pain management.

Administered patient records and managed documentation for complex procedures, maintaining high standards of accuracy and confidentiality.

King Saud Medical City

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Intern Dentist

Riyadh, Riyadh Province, KSA

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Summary

Ensured compliance with healthcare policies, facilitated patient assessments, and delivered patient education while supporting a range of dental procedures.

Highlights

Maintained strict adherence to health and dental care policies, ensuring patient data privacy and safety protocols were consistently met during all interactions.

Facilitated patient intake and preliminary assessments, including X-ray coordination, to support accurate diagnosis and treatment planning for over 50 patients monthly.

Delivered patient education sessions on oral hygiene and preventive care, effectively communicating complex medical information to diverse patient demographics, including children.

Supported efficient clinic operations by preparing treatment rooms and managing instrument sterilization, contributing to a smooth workflow for over 10 procedures daily.

King Salman Hospital

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Intern Dentist

Riyadh, Riyadh Province, KSA

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Summary

Assisted in diagnosing and treating oral health conditions, participated in patient education, and advised on post-operative care for optimal patient outcomes.

Highlights

Collaborated with senior dentists to manage patient flow and documentation, ensuring accurate record-keeping for diagnostic and treatment processes.

Engaged in community outreach and patient education initiatives, providing clear oral hygiene instructions to enhance patient understanding and compliance.

Communicated essential post-operative care instructions and preventive strategies to patients, reducing follow-up inquiries by 15% through clear guidance.

Utilized detailed medical and dental history taking to support comprehensive patient assessments and inform treatment plans.

Education

RIBAT NATIONAL UNIVERSITY

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Bachelor Dental Surgery Grade: 3.23 / 4.0

SECONDARY EDUCATION

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High School Diploma General Studies

Courses

Cambridge IGCSE

Languages

English

Arabic

Certificates

BLS certification

Skills

Patient & Customer Service

Patient Engagement, Exceptional Customer Service, Interpersonal Communication, Active Listening, Patient Education, Multicultural Communication, Conflict Resolution, Handling Special Needs Cases (Maternity, Pediatric), Patient Inquiries & Concerns.

Administrative & Operational Support

Prioritization and Organization, Appointment Scheduling, Medical Information Retrieval, Data Entry & File Management, Health Information Systems (HIS), Operational Procedures, Documentation Compliance, X-ray Interpretation, Office Supply Management, Workflow Optimization, Admissions & Discharges.

Healthcare Compliance & Safety

BLS Certification, Health & Dental Care Policies, Infection Control, Quality & Safety Protocols, Government Regulations, Patient Protection.

Core Competencies

Teamwork, Time Management, Adaptability, Problem-Solving, Stress Management, Planning, Attention to Detail, Commercial Acumen (Service-focused mindset).